Support – Kycker

Support

We’ve answered what most people ask below in the FAQ. If you need more help raise a ticket and a real person will help you.

FAQ

Below you’ll find our FAQ split into various categories. Click on the category to view the questions and answers within each section.

Pricing & Fees

Absolutely! You can upgrade anytime to unlock more features whenever you’re ready.

No need! With either the Free or Paid account, you’ll be covered throughout the year so release as often as you like.

All standard updates and revisions are free! Please note, though, that excessive changes may incur a small fee.

We offer both Free and Paid tier options to suit different needs

  • Free Tier: Distribute your music at no cost, with basic features to get your music out there.
  • Paid Tier: For just £52 per year, unlock additional tools and features, including
    • Keep 100% streaming revenue
    • 1-3 working day releases on request *can take longer for new accounts
    • Whitelisting / dewhitelisting / exemption from Content ID
    • 24hr support response (working day)
    • Beatport / Tracksource distribution
    • 10% discount on mentoring
    • 20% discount on Training

Get in touch with us and we’ll send details of the packages.

Royalties & Payments

Absolutely! Just head to the finance section in your account and select “See Earnings” for a detailed breakdown.

With a Free account, we take a 20% commission on your royalties as per industry standard. However, if you’re on a Paid account, you keep 100% of your royalties—everything goes straight to you!

Yes, we handle both publishing royalties and performance royalties to streamline your earnings.

You can request a payout every month directly from your account, as long as you meet the minimum threshold.

Payments are processed monthly for accounts that meet the £50 minimum, so you can withdraw as often as you hit that balance.

Yes, the minimum payout threshold is £50. If your balance is below this, it will roll over to the next month until you reach the threshold.

If your track hasn’t earned any royalties, you won’t have a payout just yet. But don’t worry—your track will continue to be available on platforms, giving it more chances to earn over time.

Currently, we support PayPal for fast, secure payments.

Distribution & Release Timing

Our distribution is available worldwide, except in Ukraine and Russia due to certain regional limitation.

Good question! We do deliver to SoundCloud, but because artists can upload directly to SoundCloud (similar to YouTube), this can lead to duplicate uploads, which sometimes causes issues. To avoid this, we don’t automatically deliver to SoundCloud. However, if you’d like us to deliver there, please reach out, and we can arrange it.

Once your release is live, you’ll be able to see it available on digital streaming platforms (DSPs) of your choice.

It typically takes about 2 weeks for your music to go live on streaming platforms but we do offer a faster upload for a small fee.

Create a ticket on Zendesk and we’ll talk you through all available options.

No problem! You can go into your release settings and select “’Change Request’” to update your release date.

Currently, we don’t send out confirmations, but it’s a great suggestion—something we’re exploring with the tech team.

Music Rights & Licensing

Yes! Just make sure you have the necessary permissions from all collaborators before distributing.You can have them as primary or featured artist. Here is an article for more information on the difference.

Yes, to distribute your music, you need to hold all the necessary rights.

This process is currently pending, as we’re making some updates. More info coming soon!

Technical Support & Customer Service

We aim to respond to all inquiries within 24 hours (Monday–Friday).

Yes! Head over to our Learning page for guides and materials to help make your release as smooth and as successful as possible.

Currently, we don’t offer live chat.

Simply use our Zendesk link to get in touch.

We operate Monday through Friday, 9-5, but aim to answer all queries within 24 hours.

Report it to us on Zendesk and we’ll get our tech team to sort it out.

For assistance, visit our Learning section, where we offer a range of helpful resources. If you need more help, feel free to reach out to us via Zendesk.

Metadata & Quality Control

For artwork submissions, please provide files in .jpg format. The minimum size required is 1000×1000 pixels, but ideally, album art should be a square at 2000×2000 pixels. For more information please check out our Artwork Guidelines.

Yes, but note that changes may take time to reflect on platforms.

No, we do not provide mastering service but have a list of trusted mastering engineers we can recommend.

Review all metadata before submitting. For extra guidance, visit our Learning section.

We accept WAV files only. Here is a link to accepted sample depth and bit rate.

If we reject your track, review our feedback, make any needed adjustments, and resubmit.

Collaborations & Splits

Not directly at this time, as all earnings are viewable only through the account holder’s dashboard.

Yes! Groups or bands are welcomed.

Contact a member of our team via Zendesk so  we can enable this feature

Currently, we don’t have a built-in royalties split feature, so it’s up to you and your collaborators to agree on how royalties are shared.

Promotional Tools & Analytics

We currently run Meta ads for priority artists, though we’re exploring ways to make similar tools available to all user.

Currently, we don’t have brand partnerships for direct artist promotion, but we do have partnerships with Launchpad Plus, Hull Music, and others that offer helpful resources.

Yes! We have a range of promotional services, with details available in our promotional guide here.

We provide data on streaming numbers and geographic locations of listeners to help you track your reach.

Account Management

Yes, you can create a label account to manage multiple artists.

Go into your account and navigate to the “Upgrade Plan” section to make change.

To close your account you can message us on our helpdesk and we’ll action it for you.

When you’re releasing a track, just select the box next to ‘do you want a pre order for this release’

Currently, we do not have a mobile app.

If you close your account your music will be taken down. We only close accounts if you request the closure, or if there are issues that are against our terms.

Educational Resources

Webinars and tutorials are in development—coming soon! For now subscribe to our newsletter for informative insights.

Yes! Our Learning section includes valuable guides, plus we offer paid mentoring and workshops to help you succeed. More information including prices can be found here.

Stay up-to-date with our Learning section and follow us on social media for the latest tips.

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